FAQ
Questions about custom apparel production
Answers to the most common questions about file formats, turnaround time, and order requirements.
What file formats do you accept?
We accept AI, PDF, PNG at 300 DPI or higher, and SVG with embedded fonts. JPG files often have compression artifacts that affect print quality, so we recommend PNG or vector formats.
Can I order just one piece?
Yes. The listed price applies whether you order one item or twenty-four; volume discounts start at 25 pieces.
What is included in the price?
Design file setup, color matching, DTF printing or embroidery on your chosen item, quality inspection, and standard ground shipping within the continental United States. The blank garment price is included unless you request a specialty item, which we quote separately.
Do you create logos or artwork?
No. You provide the design file, or you use our online tool to add text, shapes, and clipart. We handle the technical setup for printing and embroidery.
How long does production take?
Three days from the moment you approve the design proof. We send the proof within one business day after you place your order.
Who is this not for?
This service is not for anyone who needs original logo design, fashion-grade garment construction, or international shipping. We print and embroider designs you already have on ready-to-wear blanks.
How does payment work?
We invoice you after you approve the design proof. You can cancel within 2 hours of placing your order for a full refund to the same payment method within 7 business days; after production begins, custom items cannot be refunded.
What happens if you cannot complete my order?
You receive a full refund to the same payment method within 5 business days if we cannot complete your order as specified.
Ready to start an order or have questions about a project?
Write through the contact form to upload your design, describe what you need, or ask about production options. We reply within one business day with a proof and quote.